About Bend Care

What is Direct Primary Care Medicine?

Direct care personal medicine is a progressive, new approach to health care that families, individuals, and employers alike are embracing thanks to stronger doctor-patient relationships, higher quality of care, and affordable cost.

Direct care medicine is not insurance, it is subscription-based healthcare that allows doctors to offer an enhanced suite of services that includes house calls, same-day appointments, 24-hour access to your doctor, preventative health and wellness advice, and coordination of specialty care. Doctors can spend more time with their patients and provide more in-depth higher quality health care.

What works for one person or one family may not be the right solution for another. Bend Care personal medicine works collaboratively with each family, parent, and child to find the best approach to their health and well-being. The team at Bend Care take time to get to know each patient intimately, creating a personalized care plan. That's what being part of the Bend Care family is all about.

How does direct care medicine work?

Membership to a direct care practice helps limit your health care costs by offering direct access to the doctor, low-cost medications, and avoiding unnecessary visits to the ER, Urgent Care, and hospitalizations as much as possible.

Patients pay a membership fee for our services which includes 24/7 access to the doctor, longer appointments, same day appointments, and coordination with specialists and state-of-the-art care.

A list of the services included in your monthly membership at Bend Care can be found HERE, as well as a list of optional services that are available for an additional fee.

What about insurance?

Even though Bend Care does not take insurance for physician related fees, including Medicare, Medicaid, and the Oregon Health Plan, the fact that you have a membership to Bend Care means that you will never have a co-pay, co-insurance or have to meet some sky high deductible...ever...in order to talk to your doctor.

Although most of your medical care can be done at Bend Care there are occasions, for example in the case of a broken bone or a visit to an Orthopedic Surgeon for casting, when outside care will be needed, making insurance necessary. Bend Care highly recommends that patients keep their insurance for just such events.

Though we urge families to maintain their health insurance, we also understand that there are families who, for many reasons, may choose to go without. Bend Care offers an invaluable service for those families, offering a higher quality of care and saving money.

In addition, the rapid growth of medical cost sharing organizations over the last several years are a great alternative for those who do not want, cannot afford, or are simply fed up with traditional insurance plans. Many of these organizations work extremely well as a wrap-around solution for covering unexpected, or even catastrophic illnesses or injuries that can't be appropriately treated in a primary care setting like Bend Care.

How Is Direct Primary Care Regulated in Oregon?

Direct Primary Care clinics are certified by the Department of Consumer and Business Services in the State of Oregon, and the department has issued a certification to this practice.

Direct Primary Care clinics including Bend Care are not insurance. Our clinic provides a limited scope of primary care services that are specified in your Bend Care Retainer Membership Agreement.

Additional services that are available at Bend Care are the responsibility of the patient, and are not included in your monthly membership fee.

Bend Care memberships can be cancelled at any time by simply providing us 30 days written notice. Any and all refunds will be provided to our members as soon as possible, and no more than 30 days from the date of termination.

Bend Care encourages you to reach out to us with any questions or concerns you might have. We welcome your questions and feedback, and also encourage you to contact the Department of Consumer and Business Services at any time.

You can contact Consumer Advocates at the Department of Consumer and Business Services at (888) 977-4894

The department can also be reached via email at dcbs.insmail@state.or.us or on the web by visiting www.insurance.oregon.gov